1443 View Crescent
Delta, British Columbia
Canada   V4L 2K2 (view map)

Tel: 604-943-9399

Privacy Policy

The Effective Date of this Privacy Policy is July 10, 2013

SUMMARY AND GENERAL CONTACT INFORMATION

This Privacy Policy describes how this CoolSculpting® practice and ZELTIQ handle information we learn about you from our web site (“ZELTIQ” means ZELTIQ Aesthetics, Inc. and its affiliates). The information we collect depends on what you do when you visit our site. If you have questions about this policy or wish to contact us, ZELTIQ’s postal address is as follows:

ZELTIQ®
4698 Willow Road
Pleasanton, California 94588
USA

COLLECTION AND USE OF INFORMATION

For each visitor to our web site, we collect and store the following information about your computer hardware and software: your IP address, your browser software, your operating system, and the Internet address of the web site from which you linked directly to our site. We collect and store this information on an individual basis and in aggregate, or combined, form. We also collect both user-specific and aggregate information on what pages visitors access or visit. This information allows us to deliver any information you request from us, such as product information or training materials. We also use the information to measure the number of visitors to our site, to understand which service providers our visitors use, to improve the content of our web pages, and to customize the content and layout of our pages. All of this is done with the intention of making our site more useful to visitors.

Our website uses session cookies to record session information, such as which web pages a user has visited, and to track user activity on the site. We do not collect any personal data through the use of cookies, and all cookies expire when you leave our site. Our web site does not use persistent cookies.

We do not collect personally identifying information about you, including your email address, telephone number or postal address, when you visit our site, unless you choose to provide such information to us. If at any time you do provide us with such information, we will collect it. Areas in which we may collect this type of information include but are not limited to requests for information regarding our products and services and requests to schedule a consultation.

We will use personally identifying information in connection with the purpose for which you provided it (e.g., to contact you with a response to a request for information). Additional ways in which we may use this information are as follows: If you provide us with your email address, you may receive periodic promotional emails from this CoolSculpting practice or from ZELTIQ with information regarding special offers or new products or services.

If you supply us with your postal address online, you may receive periodic mailings from this CoolSculpting practice or from ZELTIQ with information on new products and services.

If you provide us with your telephone number, you may receive telephone contact from this CoolSculpting practice or from ZELTIQ with information regarding new products and services.

Neither this CoolSculpting practice nor ZELTIQ will rent or sell email addresses, postal addresses or telephone contact information to third parties or otherwise share any personally identifying information we collect with any third parties, except that this CoolSculpting practice and ZELTIQ reserve the right to share personally identifying information with an agent, contractor or partner working on our behalf to serve our customers; to transfer personally identifying information to a third party in conjunction with the sale or similar transfer of the company or a business unit; and to disclose personally identifying information to a third party in connection with legal proceedings and investigations of crimes or other wrongdoing. If this CoolSculpting practice or ZELTIQ does share personally identifying information with an agent working on our behalf, we will employ commercially appropriate procedures to help ensure that the disclosed information is used only for authorized purposes by authorized persons, and that safeguards are in place to help maintain the security, integrity and privacy of the information.

Finally, we may keep any information you voluntarily provide, such as survey information and/or site registrations, both in aggregate and personally identifiable ways.

THIRD PARTY SITES

From time to time, this website may link you to other sites on the Internet (“Linked Sites”). The Linked Sites are not under this CoolSculpting practice or ZELTIQ’s control, and we do not control the collection or use of any information, including personally identifying information, that occurs during your visit to the Linked Sites. Further, this CoolSculpting practice and ZELTIQ make no representations about the privacy policies or practices of the Linked Sites.

OPT OUT PROCEDURES

If you do not wish to receive promotional emails from ZELTIQ, please let us know by using the opt-out response device that can be found at the bottom of every email we deliver or by calling ZELTIQ at the telephone number indicated in the email. You may also let us know by sending your request to: ZELTIQ, Attention: Customer Service, 4698 Willow Road, Pleasanton, CA 94588 (please include sufficient information to allow us to identify you in our records). Please allow a reasonable time for us to process your request. Please contact this CoolSculpting practice directly to opt-out of promotional communications from the practice.

INFORMATION ACCESS

Upon request we provide site visitors with access to their own personally identifying contact information (e.g., name, address, phone number) that we maintain about them. You can access this information by sending your request to: ZELTIQ, Attention: Customer Service, 4698 Willow Road, Pleasanton, California 94588. To help us process your request, please provide sufficient information to allow us to identify you in our records.

We reserve the right to ask for information verifying your identity prior to disclosing any information to you. Should we ask for verification, the information you provide to verify your identify will be used only for that purpose, and all copies of this information in our possession will be destroyed when the process is complete.

We also offer visitors the opportunity to have inaccuracies corrected in all information we maintain about them. You can have your information corrected by sending your request to: ZELTIQ, Attention: Customer Service, 4698 Willow Road, Pleasanton, California 94588. To help us process your request, please provide sufficient information to allow us to identify you in our records.

SECURITY

ZELTIQ has appropriate security measures in place in its physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

CHANGES TO THIS POLICY

From time to time, this CoolSculpting practice or ZELTIQ may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change materially at some time in the future, we will post the policy changes to our web site. If we have collected personally identifying contact information from you, we will notify you about the changes prior to making use of your information in new ways and will provide you with a reasonable opportunity to opt out of the new procedures before they are implemented. We will also honor opt out requests made following implementation of the new procedures, as discussed above.